Terms of service



The Company Carlieuklima srl (hereinafter referred to as "Seller") with headquarters in Via Fossaluzza nr. 12 - 33074 Fontanafredda (Pn)  Italy- Vat code IT 01265170934, makes some of its products available for remote sale ( hereinafter referred to as "Products") through the website www.slooparredi.it (hereinafter referred to as "Website"). These General Conditions of Sale are applicable to all sales of Products concluded remotely through the Website and regulate distance sales in accordance with and in compliance with the relevant national regulations, including the Legislative Decree. n. 70/2003, the Legislative Decree. n. 206/2005 and subsequent amendments (hereinafter referred to as, "Consumer Code")

1 Scope of application

1.1 These General Conditions of Sale regulate the sale through the Website of Products offered by the Seller.

1.2 These general conditions of sale can be modified by the Seller at any time. Any changes will be effective from the moment of their publication on the Website in the "General Conditions of Sale" section, present on the homepage of the Website. The applicable Conditions of Sale are those in force on the date of transmission of the Purchase Order for a product by of the Customer.

1.3 Before proceeding with the purchase of Products through the Website, the Customer is required to carefully read these General Conditions of Sale, made available in the "General Conditions of Sale" section on the homepage of the Website.

1.4 It is understood that the execution of the Purchase Order through the Website implies total and absolute knowledge of these General Conditions of Sale and their full acceptance.

1.5 In the event that the person who purchases Products on the Website is not a "Consumer" as defined in art. 3, paragraph 1, lett. a), of the Consumer Code, the withdrawal regulations (art. 8 of these General Conditions) and the provisions that apply only to "consumers" according to the same Consumer Code, will not be used.

1.6 For information relating to the processing of customers' personal data, please refer to the content of the Privacy Policy.

2 Information for the conclusion of the Contract

2.1 The Contract is concluded when the user receives from the Seller, at the e-mail address indicated, the e-mail confirming the purchase order submitted. This confirmation message will contain an "Order Number", to be used in any further communication with the Seller and to be used in the purpose of the bank transfer. Before proceeding with the transmission of the Purchase Order, the user can identify and correct any data entry errors by following the instructions on the Website at the various stages of the purchase. The registration credentials (e-mail address and password) and contact credentials must be used exclusively by the Customer and cannot be transferred to third parties. The Customer undertakes to keep them secret and to ensure that no third parties have access to them.

2.2 With the transmission of the Order, the Customer accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale and the additional information contained on the Website, including the Privacy Policy.

2.3 In any case, the Seller reserves the right to evaluate the acceptance of Orders received and not to accept Purchase Orders that are incomplete or incorrect or in the event of unavailability of the Products. If the Seller does not receive payment within 5 days of sending the order confirmation e-mail, he will send the Customer an e-mail reminder of payment. If after another 5 days from the sending of the reminder e-mail the Customer has not made the payment, the contract is considered terminated.

3 Website registration and Purchase Order of the Products

3.1 Purchase Orders can be made directly through the website, only by persons of legal age who are not legally incapable.

3.2 The Customer who intends to place the Purchase Orders of the Products can register on the Website and enter the requested data. In any case, it is still necessary to provide the Seller with a valid e-mail address to which all communications relating to the Purchase Order of Products are forwarded to the Customer.

3.3 On the Website are present the description of the characteristics of the Products that can be purchased, together with one or more photographic images that allow a correct representation of the Products.

3.4 The images and descriptions on each Product Sheet show the characteristics of the Products as faithfully as possible but must always be considered as indicative. For the purposes of the purchase contract, the descriptions of the Product Sheets contained in the Purchase Order of the Products sent to the Customer will prevail. It is understood that and the image accompanying the description of a product may not be perfectly representative of its characteristics but differ slightly even if reproduced in photographic studios, the tone varies according to the type of light used in the studio "warm light / cold light / distance” on the product and the surrounding lighting and the type of camera used.

3.5 To view the selected Products and their total price, click on the cart icon. The Customer is requested to check the accuracy of the contents of the cart before confirming the Purchase Order of the Products, by entering the required data and following the instructions provided on the corresponding page of the Website.

3.6 The Customer has the right to make changes or correct any errors before forwarding the Purchase Order to the Seller by following the instructions contained on the Website.

3.7 An order cannot be canceled or modified if it is confirmed, without prejudice to the right of withdrawal, as per point 8 below.

4 Product Prices

4.1 All the prices of the Products published on the Website are expressed in Euros and are inclusive of VAT. Delivery costs, (which may vary in relation to the chosen delivery method and / or in relation to the payment method used and the quantity / weight of the products), are specifically indicated (in Euros and inclusive of VAT), in the Order. purchase order and in the Order confirmation e-mail sent to the Customer.

4.2 The Seller reserves the right to change the prices of the products listed on the Website at any time. Any changes to the prices of products will not, however, be effective towards Customers who have already confirmed an Order.

4.3 In the event that a product is offered on the Website at a discounted price, the Website will indicate the full reference price against which the discount is calculated and what this full reference price corresponds to.

5 Methods of Payment and Invoicing

5.1 The payment by the Customer is made in Euro using one of the payment methods indicated on the Website and listed below.

5.2 Credit card: the confidential data of the credit card (card number, holder of expiry date, security code) are encrypted and thus transmitted to the payment manager. The Seller therefore never has access to and does not store the data of the credit card used by the Customer to pay for the Products, even if the same proceeds to save the Credit Cards, except for the data relating to the holder of the paper.

5.3 PayPal: the payment of the Products purchased on the Website can be made through the PayPal payment solution. If the Customer chooses PayPal as a means of payment, the same is redirected to the Website www.paypal.it where it is possible to pay for the Products according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed by the Customer with PayPal. The personal data entered on the PayPal Website will be processed directly by the same and will not be transmitted or shared with the Seller. The Seller is therefore not able to know and does not store in any way the data of the credit card connected to the Customer's PayPal account or the data of any other payment instrument connected with this account.

5.4 Bank transfer: during the purchase process, it is possible to select “bank transfer” as a payment method. The IBAN code to be used to make the transfer is indicated in the order confirmation. Once the credit has been received, the goods can be regularly shipped.

6 Shipping and delivery

6.1 For any information regarding delivery, the Customer can contact the Seller's Customer Service at the e-mail address commerciale@slooparredi.it or at the telephone number +39.340.5994559 from Monday to Friday from 8:00 to 17:00.

6.2 The deliveries of the Products are made only in the European Union territory. There is no delivery to the floors. The delivery obligation is understood to be fulfilled by transferring the material availability or in any case the control of the Products to the Customer.

6.3 Delivery costs are always charged to the Customer. The amount of delivery costs payable by the Customer in relation to a specific Purchase Order is expressly and separately indicated (in Euros and inclusive of VAT) on the Website during the purchase process, in the Order and in the confirmation e-mail. of the Order.

6.4 The goods will be entrusted to the courier within 3 days from the receipt of the amount of the order (made electronically), except for  restorations of quantities in stock.

6.5 Slooparredi will not be responsible for failure or delay in delivery due to force majeure, such as, for example, strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, natural events, flooding and damage to industrial machinery. not dependent on Slooparredi ,epidemics and / or pandemics.

6.6 In the event that the Customer is a Consumer, he has the right to exercise the withdrawal under the terms and conditions referred to in point 8 of these General Sales Conditions.

6.7 The Costumer cannot choose the Courier.

7 Conformity of the delivered Products

7.1 The responsibility for transport is borne by Slooparredi, which in the event of damage to the product occurring during transport, will claim against the courier.

7.2 It is the Customer’s responsibility to check the conditions of the Products that are delivered to him. The Customer assumes the risk of non-delivery or damage to the ordered products, for reasons not attributable to the Seller, only when the Customer, or a third party designated by him and other than the carrier, materially comes into possession of these products.

7.3 It is the Customer's responsibility at the time of delivery of the goods to check that the packaging is intact, not damaged, wet or otherwise altered. Any damage must be immediately reported to the courier making the delivery (accepting the goods with a reserve to be written in the courier's transport document: i.e.: "box with holes on the side", "open box without personalized tape", "damaged box ", etc.) and to the Seller.

7.4 In the event that the product is damaged during transport, the Customer must notify the Seller by e-mail to commerciale@slooparredi.it within 24 hours detailing the damage the product has suffered and attaching photos of the damaged product.

7.5 In any case, at the time of delivery, the Products must be checked by the Customer in order to ascertain that they correspond to the items ordered and that they do not present manufacturing defects or further conformity defects.

7.6 Pursuant to art. 130 of the Consumer Code, the Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the goods. In the event of a lack of conformity, the Consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an adequate reduction in the price or to terminate the contract. The Consumer may choose to ask the Seller to repair the good or replace it, at no cost in both cases, unless the requested remedy is objectively impossible or excessively burdensome compared to the other. In the event that the package shows evident signs of tampering or alteration, the Customer is also recommended to promptly notify the Seller at the address indicated below. The guarantee of legal conformity of the goods is equal to 24 months: specifically, the Seller is responsible when the lack of conformity occurs within two years from the delivery of the goods. It is understood that the Consumer loses this right if he does not report the lack of conformity to the Seller within 2 (two) months from the date on which he discovered the defect.

7.7 The Consumer's request aimed at asserting the guarantee of conformity of the products must be communicated to the Seller by sending an e-mail to info@slooparredi.it.

8 Right of withdrawal for the consumer

8.1 If the Customer is a Consumer, he can exercise the right of withdrawal within 15 days from the day on which the Consumer himself or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods, or in the case of goods multiples ordered by the Consumer through a single order and delivered separately, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last good.

8.2 To exercise the right of withdrawal or return, it is sufficient for the Customer to notify it by writing an e-mail to commerciale@slooparredi.it indicating the order number and the items to be returned. Upon receipt of the communication from the Consumer, a ticket will be opened.

8.3 In order for the withdrawal or return to be accepted by the Seller, the Products must be returned within the peremptory term of 15 (fifteen) days from the date on which the Customer communicated to the Seller that he / she wishes to withdraw from the purchase or make the return by sending of the withdrawal form and in compliance with all the following conditions:

- the products must be returned complete with all the original packaging (boxes, accessories, tags, protections, etc.);

- the products must be accompanied by the purchase invoice;

- the products returned by the Customer must not have been used, damaged, but may have been manipulated and inspected to establish their nature and characteristics;

- any damaged products object of the return must be returned as received by the Customer, without submitting them to modifications, manipulations or repair attempts.

The Consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

8.4 In the event of withdrawal, all payments made to the Seller are reimbursed to the Customer, with the exception of the direct cost of returning the goods to the sender. The organization of the transport will be the responsibility of the Seller.

8.5 In the event that the Customer receives damaged goods and wishes to proceed with the return, all payments made to the Seller according to the payment methods chosen for the purchase, in relation to the product for which the withdrawal was exercised, are refunded to the Customer . Furthermore, the Consumer must also be guaranteed the return of the original shipping costs in addition to the price of the goods. It will be the Seller's responsibility to send the replacement product and collect the defective goods on the same day.

8.6 The Seller reimburses the payments without undue delay and in any case within 15 (fifteen) days from the day on which the Seller receives the returned goods.

9 Limitation of Liability

9.1 Apart from cases of willful misconduct or gross negligence, the Seller is in no way liable to the Customer for any direct or indirect damage that may arise from the purchase of Products offered for sale on the Website.

9.2 The Seller also declines any contractual or extra-contractual liability for direct or indirect damages, caused by the non-acceptance or evasion, even partial, of an Order.