8 Right of withdrawal for consumers
8.1 If the Customer is a Consumer, he can exercise the right of withdrawal within 15 days from the day on which the Consumer himself or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods, or in the case of goods multiples ordered by the Consumer through a single order and delivered separately, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last good.
8.2 To exercise the right of withdrawal or return, it is sufficient for the Customer to notify it by writing an e-mail to firstname.lastname@example.org indicating the order number and the items to be returned. Upon receipt of the communication from the Consumer, a ticket will be opened.
8.3 In order for the withdrawal or return to be accepted by the Seller, the Products must be returned within the peremptory term of 15 (fifteen) days from the date on which the Customer communicated to the Seller that he / she wishes to withdraw from the purchase or make the return by sending of the withdrawal form and in compliance with all the following conditions:
- the products must be returned complete with all the original packaging (boxes, accessories, tags, protections, etc.);
- the products must be accompanied by the purchase invoice;
- the products returned by the Customer must not have been used, damaged, but may have been manipulated and inspected to establish their nature and characteristics;
- any damaged products object of the return must be returned as received by the Customer, without submitting them to modifications, manipulations or repair attempts.
The Consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
8.4 In the event of withdrawal, all payments made to the Seller are reimbursed to the Customer, with the exception of the direct cost of returning the goods to the sender. The organization of the transport will be the responsibility of the Seller.
8.5 In the event that the Customer receives damaged goods and wishes to proceed with the return, all payments made to the Seller according to the payment methods chosen for the purchase, in relation to the product for which the withdrawal was exercised, are refunded to the Customer . Furthermore, the Consumer must also be guaranteed the return of the original shipping costs in addition to the price of the goods. It will be the Seller's responsibility to send the replacement product and collect the defective goods on the same day.
8.6 The Seller reimburses the payments without undue delay and in any case within 15 (fifteen) days from the day on which the Seller receives the returned goods.