PRIVACY AND COOKIE POLICY
We at Carlieuklima Srl care about your privacy, protect your data and use it to deliver the products you order, keep you informed about our latest news and improve your browsing and shopping experience every day.
This section explains clearly and simply how we use our customers' data.
For all our services, the data controller, the company responsible for your privacy, is Carlieuklima Srl.
What information we use and why.
The data you provide when placing an order is used to fulfil the sales contract and ship the products you ordered. We also use this data to send you a shipping confirmation email so you know when your goods will arrive. All the data we request when you register on the site or subscribe to the newsletter is intended to improve your shopping experience and make future orders quicker and easier. Any optional data we request is optional, so you are always free to provide it or ask us to delete it at any time.
Your credit card details
are NOT stored in our systems and none of our employees can read them. The only information we can see is the type of credit card used and its last 4 digits. We need this information to respond to your customer service enquiries and keep track of how orders are paid for. To process credit card payments, we use highly secure global systems and partners such as PayPal.
Contact history
Messages you send to our customer service team are stored so we can keep a record of your enquiries and respond to future support requests as quickly as possible. We need to do this to fulfil our contract with you and provide the best possible level of support.
Order history
We need to keep records of orders to fulfil the sales contract, check order processing and shipping status, and meet tax and legal obligations.
Saved wishlist history
Our systems automatically save the products you add to your wishlist, so you can purchase them, improving your user experience and speeding up your shopping process. After all, if you click the save to wishlist button, you expect the products to be saved. Of course, you are always free to remove them at any time by clicking the relevant button.
In general, you are not required to give us any of the information above, but if you do not, you will not be able to purchase from our site simply because we could not fulfil your request without the required data. This is your choice and we respect it.
Sharing your information
We do NOT sell or transfer your data to third parties.
However, to provide our services and fulfil the sales contract, we need to share your data or make it available to:
- Our employees, to provide services and fulfil the sales contract
- Companies in our group, subsidiaries or affiliates, now or in the future
- Partner companies that help us send your products, logistics companies and shipping companies (couriers)
- Consultants or business partners who work for us to help us improve our services or ship your orders
Marketing Communications
Only after completing the form on the home page and giving your consent may you receive newsletters and marketing communications about new products or discounts and offers tailored to you.
You can remove your contact details from our mailing list at any time by simply sending an email to info@slooparredi.it asking to unsubscribe.
Please note that unsubscribing from the newsletter will not stop service communications about order confirmations or the shipment of your orders.
Please note that, for technical reasons, unsubscribing from the newsletter may not take effect immediately.
How long we retain your personal data
We will retain your personal data for as long as you are our customer.
You can request the deletion of your data at any time by writing to our customer service team at info@slooparredi.it
Please note that some order-related data must be retained to comply with tax, legal and regulatory obligations, resolve disputes or meet other regulatory requirements.
Changes to the Privacy Policy
If changes are made, you will find the updated version in this section of the site.
Cookies
We use cookies on our site. For more details, please read the updated cookie policy below.
How to Contact Us : info@slooparredi.it
PRIVACY POLICY OF www.slooparredi.it
This Application collects some Personal Data from its Users.
This document can be printed using the print command in the settings of any browser.
DATA CONTROLLER
Carlieuklima Srl – Email address : info@slooparredi.it
TYPES OF DATA COLLECTED
The Personal Data collected by this Application, either directly or through third parties, includes: first name; last name; email; Cookies; username; phone number; Usage Data; province; state; city.
Full details of each type of data collected are provided in specific information notices displayed before the data is collected. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.
Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to provide it, this Application may be unable to provide the Service. Where this Application specifies that certain Data is optional, Users are free not to provide it without affecting the availability or operation of the Service.
Any use of Cookies - or other tracking tools - by this Application or by the providers of third-party services used by this Application, unless otherwise stated, serves to provide the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy, if available.
The User is responsible for any third-party Personal Data obtained, published or shared through this Application and confirms that they have the right to disclose or share it, releasing the Controller from any liability to third parties.
METHOD AND PLACE OF PROCESSING THE DATA COLLECTED
METHOD OF PROCESSING
The Controller takes appropriate security measures to prevent unauthorised access, disclosure, alteration or destruction of Personal Data.
Processing is carried out using computers and/or telecommunications tools, following organisational procedures and methods strictly related to the stated purposes. In addition to the Controller, in some cases, the Data may be accessible to other parties involved in the operation of this Application (administration, sales, marketing, legal and system administration staff) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies and communications agencies) appointed, where necessary, as Data Processors by the Controller. An updated list of Processors can be requested from the Data Controller at any time.
LEGAL BASIS FOR PROCESSING
The Controller processes Personal Data relating to the User if one of the following conditions applies:
- the User has given consent for one or more specific purposes;
- processing is necessary for the performance of a contract with the User and/or for pre-contractual measures;
- processing is necessary to comply with a legal obligation to which the Controller is subject;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;
- processing is necessary for the purposes of the legitimate interests pursued by the Controller or a third party.
Users may always ask the Controller to clarify the specific legal basis for each processing activity, particularly whether processing is required by law, provided for by a contract or necessary to enter into a contract.
PLACE
Data is processed at the Controller's operating offices and in any other locations where the parties involved in processing are located.
The User's Personal Data may be transferred to a country other than the one in which the User is located. For further information about the place of processing, the User can refer to the section detailing the processing of Personal Data.
The User has the right to obtain information about the legal basis for transferring Data outside the European Union or to an international organisation governed by public international law or established by two or more countries, such as the UN, as well as the security measures taken by the Controller to protect the Data.
The User can check whether any of the transfers described above take place by reviewing the section of this document detailing the processing of Personal Data or by contacting the Controller using the details provided at the beginning.
RETENTION PERIOD
Data is processed and stored for as long as required by the purposes for which it was collected.
Personal Data collected for purposes related to the performance of a contract between the Controller and the User will be retained until the contract has been fully performed.
Personal Data collected for purposes related to the Controller's legitimate interests will be retained until those interests have been fulfilled. The User can obtain further information about the Controller's legitimate interests in the relevant sections of this document or by contacting the Controller.
When processing is based on the User's consent, the Controller may retain Personal Data for longer, until that consent is withdrawn. The Controller may also be required to retain Personal Data for a longer period to comply with a legal obligation or an order from an authority.
At the end of the retention period, Personal Data will be deleted. Once this period has expired, the rights of access, deletion, rectification and Data portability can no longer be exercised.
PURPOSES OF PROCESSING THE DATA COLLECTED
The User's Data is collected to enable the Controller to provide the Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties), detect malicious or fraudulent activity, and for the following purposes: Content commenting, Contacting the User, Payment processing, Managing contacts and sending emails, Remarketing and behavioural targeting, Backup storage and management, and Analytics.
CONTENT COMMENTING
Commenting services allow Users to write and publish their own comments on the content of this Application.
Depending on the settings chosen by the Controller, Users may also leave their comments anonymously. If the Personal Data provided by the User includes an email address, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a commenting service provided by a third party is installed, it may collect traffic data for the pages where the commenting service is installed, even if Users do not use the service.
CONTACTING THE USER
CONTACT BY PHONE/MOBILE (THIS APPLICATION)
Users who have provided their phone/mobile number may be contacted for commercial or promotional purposes related to this Application, as well as to respond to support requests.
Personal Data processed: phone/mobile number.
MAILING LIST OR NEWSLETTER (THIS APPLICATION)
By signing up to the mailing list or newsletter, the User's email address is automatically added to a list of contacts who may receive emails containing information, including commercial and promotional information, related to this Application. The User's email address may also be added to this list as a result of registering with this Application or making a purchase.
Personal Data processed: city; Usage Data; email; province; state.
CONTACT FORM (THIS APPLICATION)
By filling in the contact form with their Data, the User consents to its use to respond to requests for information, quotes or any other purpose indicated by the form's heading.
Personal Data processed: last name; email; first name; various types of Data as specified in the service's privacy policy.
PAYMENT PROCESSING
Payment processing services allow this Application to process payments by credit card, bank transfer or other means. The data used for payment is collected directly by the provider of the requested payment service and is not processed by this Application in any way.
Some of these services may also allow scheduled messages to be sent to the User, such as emails containing invoices or payment notifications.
PAYPAL (PAYPAL)
PayPal is a payment service provided by PayPal Inc. that allows the User to make online payments.
Personal Data processed: various types of Data as specified in the service's privacy policy.
MANAGING CONTACTS AND SENDING EMAILS : Shopify
This type of service makes it possible to manage a database of email contacts, phone contacts or other types of contacts used to communicate with the User.
These services may also collect data about the date and time when the User views messages and how the User interacts with them, such as information about clicks on links included in the messages.
REMARKETING AND BEHAVIOURAL TARGETING
This type of service allows this Application and its partners to communicate, optimise and serve advertisements based on the User's past use of this Application.
This activity is facilitated by tracking Usage Data and using Tracking Tools to collect information that is then transferred to partners who manage remarketing and behavioural targeting activities.
Some services offer a remarketing option based on email address lists.
In addition to the opt-out options offered by the services listed below, the User can opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt out of certain advertising features through the relevant device settings, such as mobile device advertising settings or general advertising settings.
GOOGLE ADS REMARKETING (GOOGLE INC.)
Google Ads Remarketing is a remarketing and behavioural targeting service provided by Google LLC or Google Ireland Limited, depending on where this Application is used, that connects the activity of this Application with the Google Ads advertising network and the DoubleClick Cookie.
Users can opt out of Google's use of cookies for ad personalisation by visiting the Ad Settings of Google.
Personal Data processed: Cookies; Usage Data.
Place of processing: USA – Privacy Policy – Opt Out.
FACEBOOK REMARKETING (FACEBOOK, INC.)
Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: USA – Privacy Policy – Opt Out.
FACEBOOK CUSTOM AUDIENCE (FACEBOOK, INC.)
Facebook Custom Audience is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.
Personal Data processed: Cookies; email.
Place of processing: USA – Privacy Policy – Opt Out.
REMARKETING WITH GOOGLE ANALYTICS (GOOGLE INC.)
Remarketing with Google Analytics is a remarketing and behavioural targeting service provided by Google LLC or Google Ireland Limited, depending on where this Application is used, that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.
Personal Data processed: Cookies; Usage Data.
Place of processing: USA – Privacy Policy – Opt Out.
BACKUP STORAGE AND MANAGEMENT
This type of service allows backups of this Application to be stored and managed on external servers operated by the service provider. These backups may include both the source code and content of this Application and the data provided to it by the User.
BACKUP ON Shopify
ANALYTICS
The services in this section allow the Data Controller to monitor and analyse traffic data and track User behaviour.
GOOGLE ANALYTICS (GOOGLE INC.)
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected to track and examine the use of this Application, compile reports and share them with other Google services. Google may use the Personal Data to contextualise and personalise ads in its advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: USA – Privacy Policy – Opt Out.
USER RIGHTS
Users may exercise certain rights regarding the Data processed by the Controller.
In particular, the User has the right to:
- withdraw consent at any time.The User may withdraw previously given consent to the processing of their Personal Data.
- object to the processing of their Data.The User may object to the processing of their Data when it is carried out on a legal basis other than consent. Further details about the right to object are provided in the section below.
- access their Data.The User has the right to obtain information about the Data processed by the Controller and certain aspects of the processing, and to receive a copy of the Data being processed.
- verify and request rectification.The User may check the accuracy of their Data and request that it be updated or corrected.
- obtain restriction of processing.Under certain conditions, the User may request restriction of the processing of their Data. In this case, the Controller will not process the Data for any purpose other than storage.
- obtain the deletion or removal of their Personal Data.Under certain conditions, the User may request that the Controller delete their Data.
- receive their Data or have it transferred to another controller.The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transferred without hindrance to another controller. This provision applies when Data is processed by automated means and the processing is based on the User's consent, a contract to which the User is a party or related contractual measures.
- lodge a complaint.The User may lodge a complaint with the competent data protection supervisory authority or take legal action.
DETAILS ABOUT THE RIGHT TO OBJECT
When Personal Data is processed in the public interest, in the exercise of official authority vested in the Controller or for the Controller's legitimate interests, Users have the right to object to processing on grounds relating to their particular situation.
Users should note that, if their Data is processed for direct marketing purposes, they may object without providing a reason. To find out whether the Controller processes Data for direct marketing purposes, Users can refer to the relevant sections of this document.
HOW TO EXERCISE YOUR RIGHTS
To exercise their rights, Users may send a request using the Controller's contact details provided in this document. Requests are free of charge and will be handled by the Controller as soon as possible, in any case within one month.
COOKIE POLICY
This Application uses Tracking Tools. To learn more, the User can consult the Cookie Policy.
COOKIE PREFERENCES
Cookie Preferences
FURTHER INFORMATION ABOUT PROCESSING
LEGAL DEFENCE
The User's Personal Data may be used by the Controller in court or in the stages leading to possible legal action to defend against misuse of this Application or related Services by the User.
The User acknowledges that the Controller may be required to disclose Data by order of public authorities.
SPECIFIC INFORMATION NOTICES
At the User's request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information notices concerning specific Services or the collection and processing of Personal Data.
SYSTEM LOGS AND MAINTENANCE
For operational and maintenance purposes, this Application and any third-party services it uses may collect system logs, which are files that record interactions and may also contain Personal Data, such as the User's IP address.
INFORMATION NOT CONTAINED IN THIS POLICY
Further information about the processing of Personal Data may be requested from the Data Controller at any time using the contact details provided.
RESPONSE TO "DO NOT TRACK" REQUESTS
This Application does not support "Do Not Track" requests.
To find out whether any third-party services used support them, the User should consult their respective privacy policies.
CHANGES TO THIS PRIVACY POLICY
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, where possible, on this Application and, where technically and legally feasible, by sending Users a notice using one of the contact details available to the Controller. Users are therefore advised to check this page frequently, referring to the date of the last modification shown at the bottom. If the changes affect processing based on consent, the Controller will obtain the User's consent again where necessary.
DEFINITIONS AND LEGAL REFERENCES
PERSONAL DATA (OR DATA)
Personal Data is any information that directly or indirectly, including in connection with any other information such as a personal identification number, identifies or makes a natural person identifiable.
USAGE DATA
Information collected automatically through this Application (including through third-party applications integrated into this Application), including: the IP addresses or domain names of the computers used by Users connecting to this Application, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's response (success, error, etc.), the country of origin, the features of the browser and operating system used by the visitor, various timing details of the visit (such as the time spent on each page), and details of the path followed within the Application, particularly the sequence of pages visited, and parameters relating to the User's operating system and computing environment.
USER
The individual using this Application who, unless otherwise specified, is the Data Subject.
DATA SUBJECT
The natural person to whom the Personal Data relates.
DATA PROCESSOR (OR PROCESSOR)
The natural or legal person, public authority or any other body that processes personal data on behalf of the Controller, as described in this privacy policy.
DATA CONTROLLER (OR CONTROLLER)
The natural or legal person, public authority, agency or other body that, alone or jointly with others, determines the purposes and means of processing personal data and the tools used, including security measures relating to the operation and use of this Application. Unless otherwise specified, the Data Controller is the owner of this Application.
THIS APPLICATION
The hardware or software tool through which Users' Personal Data is collected and processed.
SERVICE
The Service provided by this Application as described in the relevant terms (if available) on this website/application.
EUROPEAN UNION (OR EU)
Unless otherwise specified, all references to the European Union in this document extend to all current member states of the European Union and the European Economic Area.
COOKIES
Cookies are Tracking Tools consisting of small pieces of data stored in the User's browser.
TRACKING TOOL
A Tracking Tool is any technology - such as Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables Users to be tracked, for example by collecting or storing information on the User's device.
LEGAL REFERENCES
This privacy notice has been prepared on the basis of multiple legal provisions, including Articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy notice relates solely to this Application.